Refund and exchang
Return & Exchange
We want you to feel confident and make your shopping experience more desirable, we offer reasonable Return & Exchange guaranty. Please notice: all products on our site are guaranteed with our Return & Exchange policy.
The only criteria is that:
- The item/s are unused.
- If the product arrived in an inner box, that packaging is not damaged.
- The item/s arrive back to us in the same condition as you received them.
Please contact with our customer service email@example.com for or authorization on a return. You will be issued a Return Merchandise Authorization Number (RMA) and instructions on how to send your order back to us. Returns received without an RMA will be sent back to the customer, no exceptions. Your refund will not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are at customerís expense.
You can return the package since the receipt of 7 days. We allow a month of delivery time for you to return to us. No exchange or refund will be issued if the product shows signs of use. Exchange or refund will be processed as soon as we receive the original package.
Once we receive the package in original condition, we will exchange to what you want at customesí shipping cost if the mistake happens on your side. If mistake is our side, we will choose normal express to arrange reshipping. If refund is what demand, full amount refund will be submitted when damage or mistake was made by us. If the mistake or damage is on customerís end, no refund or partial refund will be processed. Please allow 3-4 weeks for the bank to return the money to your account. Thank you for your attention.
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